7th February, 2019 @ 9:00 AM

Journey Mapping & CX Workshop

Date/Time
Date(s) - 07/02/2019
9:00 am - 4:30 pm

 

Learn how to run innovative Journey Mapping workshops and contribute to powerful CX strategies for your organisation

 

 

Join us for a practical one day workshop to learn how to map a customer experience and apply meaningful insight into the story of your business.

Imagine the difference to your team or yourself if you were given a problem and you knew exactly what to do to tackle it. This is the real magic of training.

 

Course Overview

 

The Journey Mapping course has been specifically developed to improve the skills and performance of all types of business process improvement initiatives.

 

The tools and templates that are provided as part of the course are flexible and adaptable to differing work environments.  You may wish to map your employee experience, client experience, student experience, it’s limitless to how this can be used.

 

Course Content

 

What is a journey map?

Creating a persona

Creating customer stages

Mapping touch points

Look at the Big Picture

How to prioritise

Visualise the information

Group discussions and activities

A must for any company who wish to gain insight into their business through the lens of their client!

 

Oh, and did we mention how much fun this is?

 

The session will allow the participants to return to their workplace and run powerful CX workshops within their own organisations, amplify their own value as the translator between the business and the delivery team and contribute to better projects.

 

Fast Facts

 

Instructor Led

6.25 hours of your time

Internationally Accredited Education Provider

A world of difference to your projects

$995 per person + GST

 

 

This course will be super useful for

 

Leaders of change, Business Analysts, budding Data Scientists, Project Leaders, Product Owners, Facilitators and those who are in the change management space who need to provide accurate requirements and have a desire to understand how a journey map can be used as an adjunct to requirements.

Four reasons why you’ll love doing this workshop

 

You’ll learn how to map a customer or patient experience quickly and accurately

You’ll improve your BA teams skill base and capability to support change

You’ll be able to actively support your agile work and embedding the skills to become more agile

Trained staff are happier staff!

Bookings


Book today as Journey Mapping & CX Workshop fills up fast.

EVENTS HOST OR SPEAKERS

Marina Pullin

A passionate and experienced facilitator and trainer, Marina covers a range of topics from behavioural through to technical training. With a sharp wit and send of fun, Marina will ensure your session is enjoyable, challenging and positively provoking as you enter a new stage of your career.

Marina is a sought after international professional speaker, management consultant and technologist with a vast array of skills and industry experience. Known for her system based thinking and keen commercial approach, Marina continues to work part time with clients to help produce great and progressive global solutions. She hold patents in customer satisfaction and is a University lecturer in Innovation.