Full-day
Adelaide
May 24th 2024
Do you or your team have the necessary skills to understand the unique experience your stakeholders have with you? Can they convert this to requirements and change the points of empathy within your organisation? If not, maybe it is time to expand the mind and tackle Journey Mapping for NFPs.
Join us and learn the core skills needed to map your NFP customer journey and identify the areas required for change to meet the social need whilst ensuring you are efficient, productive and staff are aligned. This is arguably one of our most powerful change workshops!
Being able to authentically evaluate your organisation through the eyes of your customers will allow you to fully appreciate the service you offer to the public. With a new perspective, you will be guided through a series of design techniques to help you to identify areas of improvement and create aligned solutions.
This dynamic workshop will take you through a seven-step process to re-orientate yourself and your teams towards full customer centricity. You’ll discover areas you may not have been aware of and then create plans to delight your customers through better processes, systems and engagement. A session not to be missed if you’re looking to better understand how you can put the customer at the heart of every decision.
84% of Australian organisations are now working to improve their customer experience to increase revenue.
By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience. Gartner
Enquire about having an in-house session to improve your skills and commitment to delivering a great customer experiences
Bookings are closed for this event.
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