Ep. 9 The Story of Slim with Marina Pullin

Nov 12, 2018
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Categories : Podcast

The story has been shared countless times in consulting gigs and facilitating sessions as a way to explain the ‘essence’ of customer experience and why journey mapping starts understanding yourself and the level of customer satisfaction you want to deliver.

The Story of Slim explains how working as bartender in Adelaide helped Marina to fully understand the power of customer service, data and risk.

 

Key Themes

  • Journey Mapping
  • Teamwork
  • Reputation
  • Risk Management
  • Customer Experience
  • Discipline
  • Making Cocktails