Service Desk Contextual Awareness

The world’s first contextual helpdesk


Put customer service at the heart of your company. Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer. From increasing your agents’ productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

MCBI is an Authorised Zoho Help Desk Partner and our trained consultants will work with you design a service desk strategy and solution that will simply blow you away. The software is agile, contextual and with 30 million users worldwide, we’re pretty confident in recommending Zoho Help Desk as the answer to your service desk needs.

Ask for a free demonstration by MCBI.

Key Features:

  • Online Ticketing System
  • Help Desk Essentials
    • Service Level Agreements
    • Contract Management
    • Automation
    • Client Portal
    • Priority Queues
  • Call Centre Software
  • Social Media Integration
  • Knowledge Base
  • Company Wide Integrations
  • Reporting and Analytics
  • Extensive API networks for maximum interoperability


Join 30 Million global users and explore the power of a true contextual helpdesk.


Try Zoho Help Desk for yourself

What is Zoho Help Desk?

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