9th November, 2017 @ 9:00 am

CX and Journey Mapping Workshop – Adelaide – Nov 9th – 1 Day

Date(s) - 09/11/2017
9:00 am - 4:30 pm

Learn how to run innovative Journey Mapping workshops and contribute to powerful CX strategies for your organisation




Are you confused about how to map a user experience? Not sure what you put into these fab things to create a meaningful insight? What do you leave out?

And once you have this glorious map, what exactly do you do with it?

Join us for a practical one day workshop to learn how to map a customer experience and apply meaningful insight into the story of your business.

We’ll teach you how to run a workshop, elicit information and then prepare the information for stakeholders.

Yes, it might sound like a nirvana, but for those who have an appetite for solutions, you’ll understand the power of this skill. By presenting meaningful stories to stakeholders you can change the whole direction of a project.

Oh, and did we mention how much fun this is?

The session will allow the participants to return to their workplace and run powerful CX workshops within their own organisations, amplify their own value as the translator between the business and the delivery team and contribute to better projects.

Fast Facts

  • Instructor Led
  • 6.25 hours of your time
  • Two baguettes
  • A world of difference to your projects
  • $695 per person + GST

15% discount to 60MOChers, PMI and IIBA members

This course will be super useful for

Leaders of change, Business Analysts, budding Data Scientists, Project Leaders, Product Owners, Facilitators and those who are in the change management space who need to provide accurate requirements and have a desire to understand how a journey map can be used as an adjunct to requirements.

Four reasons why you’ll love doing this workshop

  • You’ll learn how to map a customer or patient experience quickly and accurately
  • You’ll improve your BA teams skill base and capability to support change
  • You’ll be able to actively support your agile work and embedding the skills to become more agile
  • Trained staff are happier staff


Bookings are closed for this event.

Book today as CX and Journey Mapping Workshop – Adelaide – Nov 9th – 1 Day fills up fast.


John Woodward

John Woodward is a highly sought-after ICT and Programme Specialist with sector knowledge across public health, insurance and the utilities sector.

With 20+ years of experience, John’s expertise reaches into project governance, risk and he is known for creating tangible business value through the delivery of great projects.

John is a well-regarded strategic adviser to MCBI and contributes to the strategic direction and success of the firm whilst also maintaining Board roles with The Hospital Research Foundation and Statewide Superannuation.