8th November, 2018 @ 9:00 AM
CX and Journey Mapping Workshop
Date(s) - 08/11/2018
9:00 am - 4:30 pm
MCBI Training Centre - Adelaide
Learn how to run innovative Journey Mapping workshops and contribute to powerful CX strategies for your organisation
Join us for a practical one day workshop to learn how to map a customer experience and apply meaningful insight into the story of your business.
Imagine the difference to your team or yourself if you were given a problem and you knew exactly what to do to tackle it. This is the real magic of training.
The Journey Mapping course has been specifically developed to improve the skills and performance of all types of business process improvement initiatives.
The aim of the course is to present a user friendly and flexible framework for students to work with that will help them achieve a higher standard of output.
The tools and templates that are provided as part of the course are flexible and adaptable to differing work environments. You may wish to map your employee experience, client experience, student experience, it’s limitless to how this can be used.
Topics covered during the day include:
- What is a journey map?
- Creating a persona
- Creating customer stages
- Mapping touch points
- Look at the Big Picture
- Visualise the information
- Group discussions and activities
A must for any company who wish to gain insight into their business through the lens of their client
Oh, and did we mention how much fun this is?
The session will allow the participants to return to their workplace and run powerful CX workshops within their own organisations, amplify their own value as the translator between the business and the delivery team and contribute to better projects.
- Instructor Led
- 6.25 hours of your time
- Internationally Accredited Education Provider
- A world of difference to your projects
- $695 per person + GST
15% discount to 60MOChers, PMI and IIBA members
This course will be super useful for
Leaders of change, Business Analysts, budding Data Scientists, Project Leaders, Product Owners, Facilitators and those who are in the change management space who need to provide accurate requirements and have a desire to understand how a journey map can be used as an adjunct to requirements.
Four reasons why you’ll love doing this workshop
- You’ll learn how to map a customer or patient experience quickly and accurately
- You’ll improve your BA teams skill base and capability to support change
- You’ll be able to actively support your agile work and embedding the skills to become more agile
- Trained staff are happier staff